Nick Delis

Nick Delis

Nick Delis joined Five9 in 2013 as a Director Enterprise Sales in North America and moved into a RVP role for Eastern US within a very short timeframe and significantly grew the business in his regions. Today he is the SVP of International and Strategic Sales, leading and growing the business in LATAM, Canada, EMEA, and all of the Strategic Business with his local and global teams at Five9. Nick currently resides in the Greater New York City Area, as well as in Madrid, Spain. Before Five9, Nick Delis held leadership positions at Nextierra, VL5 Communications and others, supporting businesses in their Go-To-Market Strategies.
Despite Advances in AI, Retail CX Still Needs a Human Touch

While artificial intelligence has made significant advancements this past year with new apps such as ChatGPT and Jasper, the reality is that human interactions still cannot be directly replicated through technology. An overreliance on chatbots to replace humans is a potential pitfall for many retailers. Sure, the addition of AI and virtual agents is extremely helpful in…