Monica Eaton-Cardone

Monica Eaton-Cardone

Monica Eaton-Cardone is a risk management and fraud prevention expert, and co-founder and chief operating officer at Chargebacks911, a global chargeback mitigation company based in Tampa, Florida.

Adjust to an Accelerated Fulfillment Schedule Without Increasing Fraud Exposure

In any product category or business model, you’re going to be forced to try and keep pace with trendsetters. With online retail, big names like and Walmart tend to be the ones that set customer expectations for service, price, order fulfillment and more. Take shipping, for example. Amazon recently announced it's moving to offer free…

5 Ways E-Commerce Merchants Can Combat Identity Fraud

News about identity fraud is nothing new; we’ve heard about it for years. Despite that, the problem is only getting worse. Identity fraud is affecting more and more consumers, but it’s the merchants that ultimately pay the price. Identity fraud attacks increased sharply in 2016, stealing upwards of $16 billion from 15.4 million Americans. Of…

Innovative Attempts to Unite E-Commerce and Brick-and-Mortar

Commentators have greatly debated the longevity of the brick-and-mortar retail environment. Of course, no one’s going so far as to predict the demise of in-store shopping altogether, but against the convenience and affordability of e-commerce, it seems reasonable to believe that physical retail might continue to decline. Interestingly though, some of the more well-established e-commerce…

Accept Mobile Payments, Prevent Mobile Fraud

The freshness of mobile transactions has become both an asset and a pitfall. Mobile payments are on the rise. The ease of use and excitement of convenience allow for shoppers to feel differently about spending money. The ability to use an app on their cellphone that's already in their hand makes making payments not only…

10 Tips for Online Merchants to Combat Holiday Chargebacks

The holiday season can present some of the strongest sales of the year for online merchants, but there are hidden pitfalls that can hamper profits. When faced with the influx of returns on the horizon this January, online retailers need to keep a smart balance between leniency and policy. Monica Eaton-Cardone of Chargebacks911 — a dispute mitigation and risk management services firm - shares her top tips for maximizing sales and

5 Ways to Combat ‘Friendly Fraud’

Identity theft and consumer fraud are synonymous with internet scams. From complaint boards to value-added upsells solicited by credit card companies, when it comes to fraudulent online activity, the most common offender is seen as a vicious criminal. However, a different type of fraud is taking the lion's share of this nomenclature by storm, boasting an explosive growth rate when it comes to online transactions. The criminal behind the scenes is one who is very rarely recognized. This is what's being referred to as "friendly fraud."

3 Tips to Reducing Chargebacks

When it comes to reducing chargebacks, the same rules that apply to fighting them also work to prevent them. Three of the most popular recommendations provided by Visa and Mastercard to fight and win a disputed chargeback include proving that there was communication between the merchant and consumer, proof that the customer agreed to purchase with a signed sales receipt or similar substitute, and matching evidence of cardholder information and their order details.