Monica Eaton

Monica Eaton

Monica Eaton is the founder and CEO of Chargebacks911 and Fi911, as well as Chief Information Officer of Global Risk Technologies. Monica has worked tirelessly to educate merchants and financial institutions about hidden threats in the rapidly changing payment fraud landscape. Leading Chargebacks911, was founded in Tampa Bay, Florida, expanding internationally also to become Europe’s first chargeback remediation specialist to tackle the chargeback fraud problem. In ten years, Chargebacks911 has successfully protected more than 10 billion online transactions and has recovered over $1 billion in chargeback fraud. 

Recognizing that the impact of chargebacks goes beyond merchants, Fi911 provides unrivaled support to financial institutions with innovative back-office management technologies. Fi911’s pioneering DisputeLab™ tool streamlines chargeback management for acquirers, automating legacy processes and standardizing methods that simplify and speed the end-to-end workflow, improving the customer experience and accountability for all stakeholders.

Monica is a passionate diversity advocate committed to developing and sharing innovative solutions that empower the global fintech space. She has earned numerous awards, distinctions and special recognitions, including the Retail Systems Awards, where she received the ‘Outstanding Individual Achievement Award’ and was named ‘Global Leader of the Year’ at the Women in IT Awards.

How AI Has Been on the Front Line Against Retail Fraud

Over the last few years, there has been great momentum in the discussion about the current and potential impact of generative artificial intelligence (AI). Much like streaming providers during the pandemic or shovel salesmen during the gold rush, companies that supply the power behind AI applications have seen their valuations skyrocket. However, in the finance…

Why the Holiday Shopping Season Will Be Different This Year

The highly anticipated Golden Quarter is the peak season of holiday shopping that starts Black Friday and runs through Christmas. This has always been a vital revenue generation period for retailers, as consumers flock to stores and online in search of their chosen gifts and bargain deals in time for the holidays. However, the Golden Quarter…

The Top 3 Retail Fraud Trends for 2022

Digital fraud is growing year-over-year and, more worryingly, it’s also evolving. Like art and fashion, fraud has trends that come and go, with an avant-garde of professional criminals perfecting new styles in their own insular dark web world before they're ready for the public, where they're disseminated through social media and word-of-mouth. The most common…

How Chargeback Solutions Can Plug the Knowledge Gap Between Merchants and FIs

Merchants spend precious time and money building up their businesses, developing relationships with customers, and making plans for future growth. So when customers dispute transactions, and those disputes are escalated into chargebacks, it’s a bitter blow to take. Not only do chargebacks eat into profits, but they also risk everything the merchant has done to…

Adjust to an Accelerated Fulfillment Schedule Without Increasing Fraud Exposure

In any product category or business model, you’re going to be forced to try and keep pace with trendsetters. With online retail, big names like and Walmart tend to be the ones that set customer expectations for service, price, order fulfillment and more. Take shipping, for example. Amazon recently announced it's moving to offer free…

5 Ways E-Commerce Merchants Can Combat Identity Fraud

News about identity fraud is nothing new; we’ve heard about it for years. Despite that, the problem is only getting worse. Identity fraud is affecting more and more consumers, but it’s the merchants that ultimately pay the price. Identity fraud attacks increased sharply in 2016, stealing upwards of $16 billion from 15.4 million Americans. Of…

Innovative Attempts to Unite E-Commerce and Brick-and-Mortar

Commentators have greatly debated the longevity of the brick-and-mortar retail environment. Of course, no one’s going so far as to predict the demise of in-store shopping altogether, but against the convenience and affordability of e-commerce, it seems reasonable to believe that physical retail might continue to decline. Interestingly though, some of the more well-established e-commerce…

Accept Mobile Payments, Prevent Mobile Fraud

The freshness of mobile transactions has become both an asset and a pitfall. Mobile payments are on the rise. The ease of use and excitement of convenience allow for shoppers to feel differently about spending money. The ability to use an app on their cellphone that's already in their hand makes making payments not only…

10 Tips for Online Merchants to Combat Holiday Chargebacks

The holiday season can present some of the strongest sales of the year for online merchants, but there are hidden pitfalls that can hamper profits. When faced with the influx of returns on the horizon this January, online retailers need to keep a smart balance between leniency and policy. Monica Eaton-Cardone of Chargebacks911 — a dispute mitigation and risk management services firm - shares her top tips for maximizing sales and

5 Ways to Combat ‘Friendly Fraud’

Identity theft and consumer fraud are synonymous with internet scams. From complaint boards to value-added upsells solicited by credit card companies, when it comes to fraudulent online activity, the most common offender is seen as a vicious criminal. However, a different type of fraud is taking the lion's share of this nomenclature by storm, boasting an explosive growth rate when it comes to online transactions. The criminal behind the scenes is one who is very rarely recognized. This is what's being referred to as "friendly fraud."

3 Tips to Reducing Chargebacks

When it comes to reducing chargebacks, the same rules that apply to fighting them also work to prevent them. Three of the most popular recommendations provided by Visa and Mastercard to fight and win a disputed chargeback include proving that there was communication between the merchant and consumer, proof that the customer agreed to purchase with a signed sales receipt or similar substitute, and matching evidence of cardholder information and their order details.