Matt Ramerman

Matt Ramerman

Matt Ramerman is president of Sinch for Marketing.

Conversational Marketing is Key for Retailers in 2021

It has never been clearer that mobile channels are where customers are. In 2020, consumers spent an average of 4.2 hours per day on their phones. At the same time, conversion rates for e-commerce hit a record, reaching 3.5 percent on Black Friday and Cyber Monday this past year. While that is way up from…