Mary English

Mary English, senior director, Strategic Services at the Lacek Group, is an accomplished global leader in CRM-driven loyalty marketing and customer experience. Mary has achieved measurable, meaningful results for clients in travel and hospitality, retail, and luxe beauty, among other fields. She began her career with Carlson Marketing Group, where she successfully led global expansion of British Airways Executive Club. More recently, Mary led initiatives for Optum, a subsidiary of United Health Group, and managed the CRM and loyalty division for Collinson’s Asia Pacific clients.