Retailers are on a quest to improve margins. Given an environment of unprecedented competition, inflation, economic uncertainty, excess inventory and constant supply chain disruptions, that quest is now a business imperative for all — and for many, an existential battle. As a result, we’re seeing a lot of headlines about the industry doubling down on retail…
Mark Abernathy
In e-commerce, speed and order accuracy are the key drivers of customer satisfaction. A customer who expects diapers to be delivered in half an hour may abandon a retailer forever after one messy delay or mistake. Brick-and-mortar retailers that are building out their e-commerce operations are feeling pressure on many fronts. Q-commerce companies, which promise 15-…