Maria Haggerty

Maria Haggerty

Maria Haggerty is CEO and one of the original founders of Dotcom Distribution, a premier provider of B2C and B2B fulfillment and distribution services. She received her Bachelor of Business Administration from University of Houston, C.T. Bauer College of Business with a concentration in Accounting. Maria plays an integral role in developing and defining all aspects of the business, including sales and marketing, operations, finance and IT. As CEO, she is responsible for providing strategic leadership, establishing long range goals, and developing strategies for the senior leadership team. Maria has developed the systemic and procedural infrastructure necessary to provide timely and accurate analysis of budgets, financial reports and financial trends in order to assist the Board, senior executives and clients in performing their responsibilities while achieving favorable results. She works closely with the leadership team to enhance, develop, and enforce procedures that will improve the overall operation and effectiveness of the corporation. During her tenure at the Dotcom, Maria has developed an environment of continual improvement by supporting the Senior Leadership Team and their department managers on continuous process, space labor, automation, and financial best practices. Prior to founding Dotcom, Maria was a CPA at Arthur Andersen and was later the CFO of GoodTimes Home Video where she helped grow the company’s distribution business. When Maria is not in the office, she enjoys traveling around the world and practicing her photography skills.

Consumer Trends Shaping the Post-Pandemic E-Commerce Landscape

2020 was the beginning of a new world in retail. The pandemic took what would have been years of physical and digital commerce growth and compacted it into a matter of weeks, requiring sellers and consumers alike to adapt and innovate at an unprecedented rate. While the evolution of retail and e-commerce has been expeditious…

6 Things Retailers Need to Know About How COVID-19 Has Impacted Consumers’ Online Shopping Behavior

Dotcom Distribution’s annual e-commerce consumer study took an interesting turn this year. Historically, the study explores online shoppers’ evolving behavior pertaining to various areas, including purchasing, packaging, shipping, returns, omnichannel, and sustainability. That remains true; however, because the initial survey data was collected prior to COVID-19-related shutdowns, an additional round of data was collected in…

Managing Inventory in the Age of Coronavirus

The impact of COVID-19 has been felt throughout supply chains worldwide. With much production impacted, and facing an uncertain future, many retailers are wondering how to manage existing inventory in the short and long term. For retailers with longer seasonal lead times, spring and summer inventory is likely already in stock, or at least secured.…

More Than Fulfillment: The Key Role 3PLs Play in Today’s Retail Landscape

Traditionally recognized for managing fulfillment services, today’s top third-party logistics (3PLs) providers play a much larger role — one that remains supportive while providing exclusive insights and guidance. They serve as an extension of the retail operations team, coordinating distribution, helping create customer experiences, ensuring on-time and correct delivery, and, maybe most importantly, serving as…

Why Pulling Out of Amazon is the Smartest Decision for Your Brand

Nike announced last week that as part of the company’s focus on elevating consumer experiences through more direct, personal relationships, it will stop selling its merchandise directly to Here’s why Nike made the right decision. Partnering with Amazon undoubtedly has benefits — namely, a built-in audience and speedy delivery options. However, it’s crucial to consider…

What Evolving Online Consumer Expectations Mean for Retailers

In an effort to help brands and retailers stay on top of consumer mind-sets surrounding the evolving online shopping experience, Dotcom Distribution, a premier provider of B-to-C and B-to-B fulfillment and distribution services, conducts an annual e-commerce consumer survey. The 2019 study explores where brand decisions and consumer behaviors intersect, and how that affects purchase…

Managing Carrier Rate Uncertainty

Parcel carriers are increasing their rates again. Unfortunately, that’s not surprising to most of us in the e-commerce industry. Over the past few years, retailers have been forced to deal with near-annual rate increases from UPS, FedEx and USPS. However, even small rate increases can translate into thousands of dollars in additional expenses that jeopardize…

How Fulfillment Can Turn Holiday Shoppers Into Loyal Customers

With the holiday season fast approaching, it’s time to start thinking about your holiday strategy. A successful holiday shopping season doesn’t happen overnight. It takes time, planning and a strategy that allows you to deliver the same high-quality customer experiences that shoppers enjoy throughout the year. During November and December, many retailers enjoy a healthy…

4 Ways to Responsibly Scale Your E-Commerce Brand

Choosing how and when to scale their e-commerce operations is an increasingly important, and difficult, decision for retailers. While more consumers are shopping online, not every retailer should be swept up in the excitement. In a classic Goldilocks scenario, some growth opportunities are too hot while some are too cold. Brands must understand their customer and…

Become Part of the Problem-Solving Business

A great fulfillment partner is one that can help business owners accomplish their goals by providing trust, excitement and new opportunities for both the brands themselves and their customers. Here are tips on how providers and retailers can better work together to improve not only fulfillment and logistics, but the brand overall:

The Best Packages of 2014

As retailers make decisions for 2015, capitalizing on branded and personalized packaging strategies should be a priority. Retailers don't need complicated packaging options, but solutions that are personalized. Maybe your brand is the "flirt" or perhaps the "gentleman." What's important is figuring that out, then strategically incorporating that style to positively influence how consumers engage with and remember your brand. Your brand is obvious to you, but branded packaging can make it equally apparent to your customers.

The Psychology of Unboxing

Last year alone, six-and-a-half years worth of unboxing videos were uploaded to YouTube. These videos show consumers opening packages and removing their contents. The concept sounds simplistic, but consumers find them mesmerizing. Why is that, and what should retailers know about unboxing?

Are Drone Deliveries the Future of Online Shipping?

While the quest for faster shipping is an ongoing struggle for retailers and fulfillment companies, it's unlikely that drones or anticipatory shipping alone will be the key to faster deliveries. Instead, these services will be the gateway into a new shipping model — one that's customer centric, highly personalized and characterized by the following:

5 Ways Retailers Can Compete With Amazon’s Same-Day Delivery Model

Most small retailers lack the resources and store footprint to handle same-day shipping on their own. However, it's still possible for small retail brands to offer same-day shipping with the support of a third-party fulfillment and logistics provider. Here are five ways smaller retailers can compete with Amazon's same-day delivery model:

How to Prep Your Warehouse for the Holidays

It's never too early to start preparing your warehouse for a surge in orders throughout the holiday season. You'll be ready to tackle any bottlenecks in the months leading up to and during the holiday season by following this easy checklist: