Maria Haggerty
September 29, 2022 at 12:06 pm
If there has been one sweeping theme across the retail landscape in 2022 — and there has been — it’s supply chain. A new benchmarked study of 1,150 online consumers from Dotcom Distribution suggests several areas brands and retailers can tackle to shape the ideal customer experience, even during a period of uncertainty in the…
February 10, 2022 at 2:43 pm
If there’s one thing consumers want, it’s options. In the increasingly saturated and competitive e-commerce landscape, a person can generally find what they’re looking for across myriad channels, make purchases using their preferred payment method, and receive their orders when and where they choose. Short of supply chain issues currently thwarting these efficiencies, the possibilities…
August 4, 2021 at 5:24 pm
2020 was the beginning of a new world in retail. The pandemic took what would have been years of physical and digital commerce growth and compacted it into a matter of weeks, requiring sellers and consumers alike to adapt and innovate at an unprecedented rate. While the evolution of retail and e-commerce has been expeditious…
August 3, 2020 at 12:26 pm
Dotcom Distribution’s annual e-commerce consumer study took an interesting turn this year. Historically, the study explores online shoppers’ evolving behavior pertaining to various areas, including purchasing, packaging, shipping, returns, omnichannel, and sustainability. That remains true; however, because the initial survey data was collected prior to COVID-19-related shutdowns, an additional round of data was collected in…
April 13, 2020 at 7:30 pm
The impact of COVID-19 has been felt throughout supply chains worldwide. With much production impacted, and facing an uncertain future, many retailers are wondering how to manage existing inventory in the short and long term. For retailers with longer seasonal lead times, spring and summer inventory is likely already in stock, or at least secured.…
February 26, 2020 at 1:54 pm
Traditionally recognized for managing fulfillment services, today’s top third-party logistics (3PLs) providers play a much larger role — one that remains supportive while providing exclusive insights and guidance. They serve as an extension of the retail operations team, coordinating distribution, helping create customer experiences, ensuring on-time and correct delivery, and, maybe most importantly, serving as…
November 19, 2019 at 11:56 am
Nike announced last week that as part of the company’s focus on elevating consumer experiences through more direct, personal relationships, it will stop selling its merchandise directly to Amazon.com. Here’s why Nike made the right decision. Partnering with Amazon undoubtedly has benefits — namely, a built-in audience and speedy delivery options. However, it’s crucial to consider…
November 12, 2019 at 2:47 pm
In an effort to help brands and retailers stay on top of consumer mind-sets surrounding the evolving online shopping experience, Dotcom Distribution, a premier provider of B-to-C and B-to-B fulfillment and distribution services, conducts an annual e-commerce consumer survey. The 2019 study explores where brand decisions and consumer behaviors intersect, and how that affects purchase…
November 11, 2016 at 11:52 am
Parcel carriers are increasing their rates again. Unfortunately, that’s not surprising to most of us in the e-commerce industry. Over the past few years, retailers have been forced to deal with near-annual rate increases from UPS, FedEx and USPS. However, even small rate increases can translate into thousands of dollars in additional expenses that jeopardize…
August 29, 2016 at 12:02 pm
With the holiday season fast approaching, it’s time to start thinking about your holiday strategy. A successful holiday shopping season doesn’t happen overnight. It takes time, planning and a strategy that allows you to deliver the same high-quality customer experiences that shoppers enjoy throughout the year. During November and December, many retailers enjoy a healthy…
