Marcie Merriman
Marcie Merriman is EY Americas‘ Cultural Insights and Strategy Leader. She is an internationally recognized leader in cultural anthropology and retail strategy, having her work frequently featured in publications, such as The New York Times, The Wall Street Journal and Forbes. Within EY, Marcie leads a practice focused on helping organizations understand the nuances of human behaviors and the organizational implications that can be addressed through improved experiences, including the deployment of digital technologies. Visit ey.com/futureconsumernow for more insight into the drivers creating the future consumer.
The metaverse is here. In fact, it has been for quite some time. While most of us may have just learned of the term “metaverse,” those born in 1997 and after (Gen Z and Alpha) have grown up with it. For them, the idea of interacting, learning, conversing and even buying in a virtual universe…
Retailers that want to survive in the future need to rethink their relationships with consumers and the experiences they provide them.





