The modern-day retail environment is anything but stagnant. With a rise in e-commerce shopping and delivery, consumers’ desire for efficiency and convenience reigns supreme. With this, traditional brick-and-mortar retailers cannot rely solely on historical insights to guide them through the next phase of buying and selling. SAP’s recent study, conducted by leading industry analyst Forrester…
Lori Mitchell-Keller
When it comes to in-store shopping during the holiday season, opinions tend to be mixed. PwC's “Retailers and the Age of Disruption” survey found that while 68 percent of respondents intentionally browse products in-store before purchasing them online, 73 percent said they browse online and then purchase the products in-store. Consumers can’t decide which channel to…
In October 2015, Seattle-based retail giant REI announced that it would be closing its doors on Black Friday — the biggest shopping day of the year. The company even promised to compensate its 12,000 employees, creating a campaign called #OptOutside. The campaign encouraged companies and shoppers alike to put down their credit cards and head outdoors…
This spring, Target made the strategic decision to integrate clothing designer Lilly Pulitzer into its array of product offerings. Within half an hour, the preppy, chic floral prints were completely sold out — signifying both success and opportunity. Before its collaboration with Lily Pulitzer, it can be assumed that Target researched its audience, understanding that…
