Libby Cooper

Libby Cooper

Libby Cooper is director of customer success at Appriss Retail, bringing more than a decade of experience to her role. Cooper specializes in supporting ecommerce and retail customers through analytics and machine learning solutions. She previously served as part of the customer success leadership team at Contentsquare.

E-Commerce, Merchandising

Viral Returns Abuse: Social Media Highlights Need for New Strategies

December 22, 2025 at 10:12 am

Retail returns abuse has become internet famous. In recent months, social media users have populated posts on channels like TikTok, highlighting how they could save hundreds of dollars by taking advantage of returns policies set by retailers like Costco, Amazon.com, and Target. In fact, the videos have grown to become a veritable theme on social…