Kyle Henzel

Kyle Henzel

Kyle Henzel is the president and chief operating officer of SHIP.com, a SaaS shipping platform that helps e-commerce brands simplify fulfillment and protect margins. With extensive experience in logistics and e-commerce operations, Kyle leads shipping rates, carrier strategy, and platform integrations—ensuring sellers have the infrastructure and visibility needed to scale profitably.

Prior to SHIP.com, Kyle held leadership roles at Rakuten Super Logistics (now ShipNetwork) and MAK Properties, where he focused on operational expansion and performance optimization. Today, he is a recognized voice on carrier pricing complexity, surcharge management, and helping brands turn shipping into a strategic advantage.

For more about SHIP.com, visit www.ship.com.

Operations & Fulfillment

From Cost Center to Profit Killer: Rethinking Fulfillment in the Era of Perpetual Rate Increases

March 31, 2026 at 10:13 am

U.S. e-commerce was projected to hit $1.3 trillion last year, climbing toward $1.8 trillion by 2029. Behind those impressive figures lies a cost crisis most retailers aren’t prepared for: shipping expenses that compound annually, erode margins silently, and destabilize financial forecasting. Major carriers like UPS and FedEx implemented 5.9 percent general rate increases (GRIs) for…