Kelli Harrison

Kelli Harrison

Kelli Harrison is VP of Global Account Management at Sitel Group, a business process outsourcing solutions provider.

She joined Sitel Group in February 2000 and previously served in operations, customer experience, and project management roles, where she led functional responsibility for business execution and process improvement. Kelli has over 25 years of experience in BPO.

She holds a degree from the University of Minnesota, is PMO certified and holds business certification in communications and business development. Currently, Kelli lives in Tampa, Florida after spending 4 years with Sitel Group in Europe.

Retail Recovery and Rebuilding Customer Loyalty Beyond COVID-19

The pandemic has changed everything in retail — and it’s not ending anytime soon. Just as stores started to adjust to the “new normal” of frequent disinfection and face masks, the spread of the virus is picking back up in regions across the country, forcing many retailers to close their doors to the public again.…

How to Leverage Data to Implement the Best Customer Loyalty Tactics

How many times have you found yourself walking into Target for a new toothbrush and exiting with backup cleaning supplies (for next year), new toys for your dog, and a state-of-the-art popcorn maker? America’s favorite department store recently announced its new loyalty program, called "Target Circle," where customers now receive special discounts based on data…