Jonathan Buckle

Retail CIOs are juggling expectations that don’t naturally align. Boards want visible artificial intelligence progress. An enhanced customer experience is expected from consumers across all communication channels. Stores need resilient systems that can tolerate anything a weekend rush throws their way. Digital teams want cleaner signals for the tools they’re deploying. None of this is…

The holiday season is here, and retailer leaders have much on their to-do lists, from hiring extra staff to managing suppliers. Preparing and managing for this shopping surge is complex and time consuming. Modern hybrid unified communications (UC) technology is uniquely positioned to help address the challenges retail managers and their employees face, especially during…