John Grech

John Grech
Innovate or Die

Are retail innovation labs here to stay or are they just a fad passing through the industry? The largest internet-based retailer in the United States, Amazon.com, serves as an enduring example of what retailers should be doing to maintain longevity. Amazon's relentless pursuit of disruptive innovation has resulted in some of the more intriguing retail technology products, including augmented reality and the Fire Phone, in addition to securing Amazon's longstanding success. Beyond that, innovation labs invest in a company's culture, processes, supply chain and noncustomer aspects of the business.