Jim Dicso

Jim Dicso

Jim Dicso is CEO of SundaySky, a provider of personalized video solutions that combine the emotion of sight, sound and motion for storytelling in the digital age. He has more than 20 years of experience in leadership positions within the SaaS industry. Prior to SundaySky, Jim was executive vice president of sales and services at LivePerson. He has a Bachelor of Science degree in electrical engineering from Villanova University.

Customer Experience and Marketing During COVID-19

It was early 2020. Retail was confident it had the right marketing strategies, technology and understanding to reach and guide customers, no matter where they were and under any circumstance. Then suddenly everything changed and one of the very few unanticipated scenarios came into being. A pandemic required everyone to hunker down, undermined confidence, raised…

Connecting With Mobile Consumers Requires a Personalized Touch

In an era where consumers are forsaking the lines in stores for stores online, mobile apps have emerged as an important tool for retailers to engage with shoppers on a one-to-one-level. In fact, a recent SundaySky survey confirms the mobile preferences and behaviors of the modern shopper, with all 226 participants listing at least one…