Jim Calko

Jim Calko

Jim Calko is a principal consultant at The Gunter Group, a management consultancy based in Portland, Oregon. For more than 18 years, Jim has been leading diverse teams in the military, retail/e-commerce, and health care sectors. Jim has spent years driving change in a variety of areas within various client organizations with a focus on leading teams through digital transformation. Jim has led program and project teams, coached Agile teams and product managers, as well as worked with teams through new product development, process improvement, and developing communications strategy. Jim serves as TGG’s Agile Services Lead and holds an M.B.A. from the University of Portland, an M.A. in Human Relations from the University of Oklahoma, and a B.A. in Political Science from Youngstown State University. He is also a certified Scrum Master, SAFe Agilist, Agile Coach and Gallup Clifton Strengths Coach.

Process Improvement Took a Back Seat in Retail Technology Implementation. It Should Be Riding Shotgun
September 30, 2025 at 11:51 am

Over the past decade, retail has transformed dramatically. The rise of omnichannel experiences, personalized digital journeys, and integrations with platforms like Amazon.com pushed retailers to adopt new technologies rapidly. COVID also accelerated this shift with direct-to-consumer (DTC) by forcing the rapid development of experiences. While these moves were necessary, many organizations now face the consequences…