Jennifer Lee

Jennifer Lee

Jennifer Lee, Co-CEO, Intradiem
Jennifer Lee has 20 years experience in the contact center industry with more than 15 years as a people leader. Throughout her career, Jennifer has served in a variety of roles in the contact center space, including operations, quality, workforce management, and client services. As President and Co-CEO, Jennifer leads the operations and people management of the organization. Prior to this role, Jennifer has served as Chief Operating Officer, Chief Strategy Officer and has led the Customer Success organization.
How Can AI and Automation Help Contact Center Agents Thrive This Holiday Season?

As the holiday shopping season gathers pace, retailers are working extra hard to satisfy increased customer demand. There’s a strong emphasis on in-store teams, but contact center agents are also critical, serving as the touchpoint between retail brands and millions of customers grappling with online order issues, delivery delays and other complex questions. Artificial intelligence…

How AI Can Reduce Stress for Retail Contact Center Agents

The end-of-year holiday season brings an extra layer of stress to the retail industry contact center agent’s work, and even if that stress diminishes after Christmas Day, the reprieve is short. Christmas quickly becomes New Year’s, then Valentine’s Day, Easter, Mother’s Day and Father’s Day, and so on. In our consumer-driven culture, the “holiday sale”…

Retail Call Centers Get Smart With Intelligent Automation

There’s a common misconception that technology in general and artificial intelligence (AI) in particular will disrupt retail customer service the same way it disrupted manufacturing. Fear not. Technology is certainly contributing to contact center evolution, but uniquely human traits like empathy and situational dexterity are so central to the customer experience that robots will never…

Older »