Jay Sackos

Jay Sackos

Jay Sackos is the Vice President of Dolly, a leading, on-demand delivery service trusted by retailers like Lowe’s, Costco, Crate & Barrel, Big Lots!, and many more.

Naughty or Nice? Getting Last-Mile Delivery Right for the Holidays

‘Tis the season to start thinking about your last-mile deliveries for the holidays. While the end-of-year cheer and festivities might seem like they're still far off, it’s never too early to strategize the best course of action for your business’ last-mile holiday deliveries. What is Last-Mile Delivery? Also referred to as final-mile delivery or final-mile…

Why Customer Experience Matters

With the onset of COVID-19, the world changed. As a result, businesses had to efficiently (and swiftly) pivot their planning to adapt to the new lifestyle everyone was now experiencing. During this period, retailers that could quickly and effectively shift strategies rose to the top. Additionally, those that enhanced their customer experience stepped into the…

4 Ways to Exceed Customer Expectations Through Delivery

As an experienced retailer, you already know that customer satisfaction rests on product quality and distribution (i.e., delivery). In this day of e-commerce and digital shopping, customers expect products to arrive quickly, whether the product in question is a bottle of dish detergent or a large, heavy refrigerator. If delivery expectations aren’t met, customers might…