Inbal Shani

Inbal Shani

Inbal Shani, Chief Product Officer and Head of R&D, Twilio
As Chief Product Officer, Inbal leads Twilio’s R&D organization, encompassing product, engineering, and R&D operations. She is dedicated to driving platform-wide innovation, empowering customers, and delivering transformative, customer-focused solutions. Previously, Inbal served as CPO and Head of R&D for the Twilio Communications business unit, where she played a pivotal role in enhancing the developer experience and enabling greater productivity for Twilio’s customers. Inbal’s career includes leadership roles across R&D, Marketing, and Strategy at GitHub, Amazon/AWS, and Microsoft. With extensive experience as a General Manager and Chief Product Officer, she has consistently delivered solutions that address critical customer needs and drive business impact. A trailblazer in AI adoption, Inbal has leveraged advanced technologies to tackle complex technical and business challenges throughout her career. She holds a Master’s degree in Mechanical Engineering from Tel Aviv University and a B.Sc in Aerospace Engineering from the Israel Institute of Technology (Technion). Inbal also serves on the board of Checkmarx.

It's the End of Customer Experience as We Know it. And That’s a Good Thing.
August 18, 2025 at 3:23 pm

How often do you answer a call from an unknown number? Or click on (yet another) promotional text from a brand you bought from once? I’d guess hardly ever. Digital communications may be the de facto medium for most industries, but when it comes to building customer relationships there’s a disconnect. In trying to pin…