Himanshu Bhardwaj

Himanshu Bhardwaj

Himanshu Bhardwaj serves as the Business Unit Head for Diversified Business, Manufacturing, Retail, CPG and Telecom at WNS. Prior to WNS, Himanshu has donned multiple global and leadership roles in Xchanging plc (a DXC company), Cambridge solutions Ltd. and FedEx.
The Retail March to Omnichannel 2.0 in the Post-COVID Era

Post-COVID retail sales are showing definite signs of rebound across the globe. The U.S. Census Bureau has indicated that total retail sales in the third quarter of 2021 increased by 13.2 percent from the third quarter of 2020. For the holiday season, Deloitte predicted that retail sales would jump by 7 percent to 9 percent year-over-year (YoY) overall, with e-commerce projected…