Retail workers have a wave of relief coming. Companies are recruiting tech solutions powered by artificial intelligence training agents (agentic AI) that are helping to relieve pressure for frontline staff by better preparing them for high-stress situations — e.g., demanding customers or difficult team dynamics — through immersive, simulated role-play training. With this relief comes…
Greg Hull
The future is here and Gen Z won’t be fooled by empty artificial intelligence calories. In 2025, Gen Zers (born between 1997 and 2012) entering the workforce will overtake baby boomers (born between 1946 and 1964) retiring. Gen Z’s expectations for the work experience and the technologies they already embrace will be dramatically different than…
The retail sector has so much to offer Generation Z. In order to attract and retain talent from this digital-native cohort of employees, born after 1995, it's vital for retail employers to provide a benefits package that offers value way beyond remuneration. By doing so, retailers can benefit from highly skilled employees who in turn…
With the National Retail Federation predicting “record spending levels” for the holiday season, a lot rests on frontline workers being ready and capable to perform during the peak consumer surges. With managers tied up in scheduling, larger inventory volumes, and handling customer escalations, you need training that's consistent, engaging and effective. However, during these peak…
