Gavin Bradley

Gavin Bradley

Gavin Bradley serves as senior creative director for customer experience at Harbor Retail, which helps retailers and brands activate Harmonic Retail™ along the path to purchase. Prior to his role at Harbor, Gavin held multiple creative director roles across retail and marketing companies. He is currently based in Los Angeles.

3 Ways to Master In-Store CX Amid COVID-19

Since the inception of commerce, it seemed customers were at the mercy of retailers in how the two parties would transact. COVID-19 has flipped this: customers are now in control, choosing how they move products from store to home. Buy online, pick up in-store is a perfect example, as retailers shift their operational model to…