Dutta Satadip

Dutta Satadip

Dutta Satadip is the chief customer officer at ActiveCampaign. Dutta is a tech industry veteran, thought leader and keynote speaker who specializes in customer strategy, customer acquisition, customer retention, and scaling operations. At Pinterest and Google, he built organizations that engage customers to scale and profitability.

Dutta has more than 20 years of industry experience and has held various senior leadership roles in most key operating areas, including Pre-Sales, Business Operations, Product Strategy, Product Management, Product Marketing, Engineering as well as Consulting positions. He specializes in transforming organizations by identifying the right strategic levers to drive the business while minimizing risk. Dutta has operated extensively in both developed and emerging countries.

How to Replicate the Superior SMB Retail Experience

Retailers of all sizes have had more than their fair share of struggles this past year. From supply chain issues to high inflation trends, most are just trying to stay afloat and have hardly thought about how to improve their customer experience at scale. However, one thing is for certain — many small and midsize…

Help Wanted: 3 Ways to Deliver Great CX Despite the Labor Shortage

Workforce turnover has reached an all-time high with a record 9.2 million vacancies. In June, the number of Americans who quit their jobs increased by 164,000 to 942,000, and retail is leading the charge with the most resignations of any industry. The resulting labor shortage has retailers across the country struggling to keep enough qualified people…