Disney Petit

Returns fraud is accelerating, and “keep it” policies are making it worse. Frankly, they should be illegal. On paper, telling a customer to keep a low-cost item and issuing a refund looks efficient. No shipping. No processing. No restocking. No warehouse touch. In practice, it's lazy operations dressed up as customer convenience. It creates fraud…

Extended producer responsibility (EPR) is no longer theoretical. It’s rolling out, starting with textiles. And the message is simple: if you put product into the market, you’re responsible for where it ends up. That’s not a sustainability slogan. That’s an operating shift. EPR means accountability for collection, reuse, recycling, reporting, and proof. Not estimates. Not…

Instead of traditional reactive policies and trying to figure out how to reduce product returns​, learn smarter strategies that reduce costs, prevent abuse, improve customer experience, and enhance sustainability efforts. Return fraud is no longer an anomaly; it’s a persistent challenge baked into the e-commerce experience. As online shopping grows, so does the volume of…

Recent changes in U.S. trade policy, including the imposition of new tariffs and the suspension of the de minimis exemption, have significant implications for supply chain and procurement professionals. Understanding these impacts is crucial for navigating the evolving landscape. End of De Minimis Exemption: What it Means for Costs and Compliance The suspension of the…