Diane Burley

Diane Burley

Diane Burley is VP Content for Lucidworks, the leading search AI company. A former journalist and multi-media executive, she has been a content officer for technology companies. As a storyteller, Diane helps executives in all industries understand technology’s role in solving many of the challenges they face today. In her off-hours, she is a court-appointed advocate for a foster teen.

February 3, 2020 Retailers Biggest Fear? Survey Says Site Downtime and Poor CX

A recent report from Lucidworks surveyed retailers to gain insight into how e-commerce companies with $100 million or more in revenue power site performance, including product discoverability, customer experience, and personalization. Understanding shopper intent requires an enormous amount of tuning, tweaking, and data combing. Retailers put endless pressure on themselves to create the perfect shopping…