Dan Nevin

Dan Nevin

Dan Nevin is the North American CEO for Doddle Inc, a business that specialises in technology solutions for deliveries and returns, serving e-commerce and omni-channel retailers.

Dan has held senior positions across retail, sales, and marketing over the past +15 years, and was part of the founding team of Groupon UK where he built out the Groupon Goods business to reach circa $1billion in annual sales. He since joined the senior leadership team at Pepperjam where he managed the sales team for North America.

Dan has a passion for retail, building successful partnerships, and delivering technology solutions that define a category.

E-Commerce Returns Experience is Falling Short

In February, Doddle undertook its latest survey of more than 1,200 U.S. consumers, conducted by YouGov, to understand how important the e-commerce returns experience is to shoppers. What it found should raise some red flags for retailers. When comparing Doddle’s February survey to its initial research conducted in May 2020, a couple of months after…

A Positive Returns Experience is Critical to Customer Satisfaction and Retention

E-commerce returns have been a black hole for retailers.  It has been challenging to understand the complete impact of product returns, as the process has typically been manual and reliant on paper-based systems. With no real insight into the overall effect of returns, they've been considered a necessary but unfortunate cost and therefore sidelined in…

Why 2019 Will Be the Rise of BOPIS

Over the last several years, brick-and-mortar retailers have been scrambling to combat declining revenues, decreasing footfall and falling customer loyalty in the face of increasing encroachment by the likes of online retail giants such as Amazon.com. Something has changed, however. After years of locking horns with digital-first insurgents, traditional retailers have changed tact, embracing Amazon…