Dan Gingiss currently serves as the Vice President of Marketing at Persado. His career has focused on delighting customers, and he has extensive experience spanning social media, customer service, marketing, and digital customer experience. He is the author of the book, “Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media”, listed as a Forbes Top Ten Business Book for 2017. He co-hosts the “Experience This!” podcast on improving CX, and has also hosted the “Focus on Customer Service” podcast.
Dan has experience at multiple Fortune 300 companies, including as Senior Director of Global Social Media at McDonald’s, Head of Digital Marketing at Humana and Head of Digital Customer Experience & Social Media at Discover Card.