Chris Jones

Chris Jones

Chris Jones is executive vice president of Industry & Services at Descartes, the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance, and security of logistics-intensive businesses.

Poor Home Delivery Performance: A Wakeup Call for Retailers

While retailers and logistics organizations have been grappling with home delivery challenges for years, the ripple effect of the pandemic-driven global supply chain disruptions, coupled with the ever-widening appeal of e-commerce, has created a “make-or-break” situation for e-commerce retailers. Indeed, a new study by Descartes and SAPIO Research of 8,000 North American and European consumers…