Chris Jones

Chris Jones

Chris Jones is executive vice president of Industry & Services at Descartes, the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance, and security of logistics-intensive businesses.

How Retailers Are Using Customer Delivery Personas to Protect Profit Margins

Despite record levels of inflation and rising interest rates, there’s good news for retailers: holiday spending was forecasted to be healthy. According to the National Retail Federation (NRF), holiday retail sales in the U.S. during November and December were expected to increase 6 percent to 8 percent from 2021 levels to between $942.6 billion and…

Poor Home Delivery Performance: A Wakeup Call for Retailers

While retailers and logistics organizations have been grappling with home delivery challenges for years, the ripple effect of the pandemic-driven global supply chain disruptions, coupled with the ever-widening appeal of e-commerce, has created a “make-or-break” situation for e-commerce retailers. Indeed, a new study by Descartes and SAPIO Research of 8,000 North American and European consumers…