The digital era hasn’t just transformed a business’ back end; it has revolutionized the customer journey. More and more consumers have embraced digitally native communication channels that weren’t available in the aughts. From text and social messaging, to chatbots and virtual agents, customers now demand that their favorite retailers meet them across their favorite digital…
Chris Bauserman
For consumers, the most wonderful time of the year is here. For retailers, it’s the busiest time — and customer service plays a vital role in the sales process. Contact centers are the backbone of any customer service strategy, and this is never more important than during the holiday season. Having an effective contact center…
