Carlos Aragon

Carlos Aragon

Carlos Aragon, Vice President Client Success, has been with Ipsos since 2012, managing a variety of custom and tracking programs in mystery shopping, customer experience, and brand health for clients in the technology, telecom, financial services, retail, and automotive sectors.

Carlos leads a team of experienced research consultants who seek to maximize the business impact and influence of their clients.

January 19, 2021 How Brands Are Creating Successful Contactless Shopping Experiences During COVID-19

Faced with rising COVID-19 case numbers across the country, many consumers planned to visit fewer retail stores this past holiday season than any year on record. As a result, online and contactless shopping experiences — e.g., buy online, pick up in-store (BOPIS), curbside, and delivery services — have become the new normal. Ten months into…