Shopping has changed as we know it. Consumers no longer stroll into stores and take their time interacting with products and people. Now, masks are mandatory almost everywhere and people try their best to stay six feet away from one another while making their way down narrow aisles. And while people are spending more money…
Brian Wolfe
The spread of COVID-19 has quickly transformed how consumers shop, what they buy and what they want from retailers. And many say these new spending and shopping habits will last long after the crisis lifts. These are a few key findings from Capgemini Research Institute’s "The Consumer and COVID-19" survey of more than 11,000 consumers in the U.S.,…
Replatforming is a major investment of money and time that requires extensive planning to succeed at meeting goals such as improved customer experience and more efficient operations. There are eight important questions to ask during the planning stage before a replatforming project to help get it right. In part one of this series, we discussed…
The devil is in the details, especially when it concerns replatforming. It's a major project and a large investment, not only in terms of budget, but also your team’s valuable time. Typically, goals for a successful replatforming project include a more engaging user experience, increased sales and revenue, more efficient customer service, and in some…