Ben Bond

Ben Bond

Ben Bond, Senior Vice President, Strategy and Client Success, Simbe

Benjamin Bond is senior vice president of strategy and client success at Simbe. A leading strategist in the retail sector, Bond is known for guiding global retailers through complex transformation journeys. During his tenure at top consultancies, including Kearney and Accenture, Bond specialized in helping clients advance traditional retail models with digital capabilities. At Simbe, he hones the company’s strategic direction while driving the adoption of AI and robotics in retail, working directly with retail CEOs and board-level executives to meet rising interest.

Technology, E-Commerce

Why Technology Adoption Fails in Retail and How Leaders Fix it

May 5, 2026 at 11:26 am

The top reason technology fails in retail has nothing to do with the technology. Retailers are deploying increasingly sophisticated artificial intelligence, robotics, and analytics platforms, yet nearly 90 percent of AI-powered technology transformations in grocery have not reached scale. These tools stall because the operating model fails to absorb them. In effect, retailers are buying…