Archie Black

In an era of omnichannel dominance that has been fueled by evolving customer preferences, the dynamics of fulfilling customer orders has changed. Some retailers are fulfilling orders from a distribution center, while others fulfill orders from their stores. And some are doing both. With multiple options, ongoing disruptions and ever-changing consumer demands, how does a…

Today we all love — and have likely used — curbside pickup at some point over the last two years. But let’s be honest: there's no reason retailers couldn’t have offered this a decade ago. As we take stock of the many changes to come out of the pandemic, one of the biggest in retail…