Antonia Hock

Antonia Hock

Antonia Hock is the Global Head of The Ritz-Carlton Leadership Center, a consulting and advisory firm helping organizations create exceptional employee and customer experience since 1999. 

Human Connection Returns to Retail in 2019
March 26, 2019 at 11:58 am

As we approach the end of the year's first quarter, now is a good time for retailers to consider the trends that will impact their businesses in 2019 and beyond. One exciting trend crossing all segments of retail is the renewed focus on the human connection — i.e., building authentic relationships, stimulating community connections, and…