Order Entry System Reduces Shipping Errors

Training on the new system took six to eight days. This included time for on-site training, and occasional remote training, during which an InOrder technician was given control of a customer service rep’s (CSR) computer so he could show the rep how to accomplish certain tasks.

Although InOrder went live during My Grandma’s holiday season, the transition was eased by InOrder reps who were on site for the first three days, ready to troubleshoot any problems. While Mills notes that My Grandma’s paid extra to have InOrder on hand, he says competent support staff felt like a luxury compared with the company’s previous vendor.