Get a Grip on Your D.C.

Consider employee turnover of 15 percent to 25 percent, or even more in many centers.

Turnover costs $3,000 to $10,000 in people time, training, testing and the ramp up to full production; that doesn’t include the expenses for agencies, ads or other details.

Given the current economic climate, businesses must do all they can to get more out of the resources they have.