In-Store Pickups of Online Orders Increase
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* Order process notifications that a product has been shipped to store fell to 23 percent, down from last year’s 36 percent;
* Phone notification that merchandise is ready for pickup was 21 percent, down from last year’s 28 percent; and
* Reminder pickup e-mails were sent to 4 percent of customers, less than the 11 percent that received them last year.
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