5 Steps to a Better Fraud Prevention System
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Noam Inbar
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Similarly, customer service needs to be prepared for the possibility that a customer may call to complain about being rejected as a fraudster. Fraud prevention isn't an isolated issue, and retailers shouldn't view it as one. The whole company should understand what's involved in fraud and fraud prevention so that all departments and individuals can take it into account when making their own plans and forecasts for the year ahead.
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