Check it Out: What the Experts Are Saying
Here’s a sampling of key insights
posted on RetailOnlineIntegration.com last month:
"If your customer service isn't exceptional, expect to see negative reviews expressed publicly. Also expect to see bad customer service stories spread virally."
From "6 Ways to Improve Your Customer Service," by Jim Gilbert, CEO of direct marketing agency Gilbert Direct Marketing
"Consumers are constantly letting you know what they want, how they'd like to be treated and what their needs are. This feedback is there for the taking — if you pay attention and listen carefully."
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