Contact Centers: How Interactive Voice Response Can Increase Customer Satisfaction& Retention
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We can also automate some of the ordering process. That’s the obvious one, although there aren’t many people using that. Most merchants are using IVR for post-order customer service. It does depend on your merchandise though. Complex merchandise orders are hard to automate.
Catalog Success: How long typically does it take to set up an IVR system?
Knight Generally it can take 45 to 60 days or four to five months, depending on how complicated you want the solution to be. When you get into the natural language responses, you get into a great deal of design and testing. You have to do usability studies and testing. Very open-ended questions with highly variable responses have to be heavily tested before launch.
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