Catalogers of the Year
Catalog Success recognizes three industry professionals named to the top business honors among catalogers and e-merchants.
By
Donna Loyle
and Matt Griffin
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This relentless pursuit to hire and train ideal employees no doubt has helped Headsets.com keep its staff turnover low and its customer-service ratings high.
Offers and Promises
Another way Faith and his team improve customer service is by making rock solid offers. For example, they offer a 60-day free trial on their highest-priced item, a $300 wireless headset. “This was a risky gamble for the company,” Masterman concedes. “Customers can return the product on the 60th day.” And yet the offer has performed well, he notes. “With our attention to local, specialist and live post-sales customer support, returns are very low. Customers are actively encouraged to call us should they have questions or concerns.”
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- Companies:
- Headsets.com
- Williams-Sonoma
Donna Loyle
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Matt Griffin
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