In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published by Total Retail titled, “2022 Delivery and Retail Trends,” authored by Jay Sackos, vice president of Dolly. Many of the biggest trends in retail today have to do with getting products into the hands of customers quickly and easily. The author writes about five main trends, including autonomous delivery and fulfillment, rethinking supply chains, omnichannel commerce, contactless checkout, and partner services.
Creating a post-purchase experience that consistently delivers delight can generate repeat sales and drive customer loyalty. To read more examples of how to put these delivery trends into action, read the full article from Sackos here.