In episode 316 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Giovanni Monti, senior vice president of healthcare services at Walgreens Boots Alliance, a global leader in retail pharmacy. Listen in as Monti discusses his role and team at the company, how the COVID-19 pandemic increasingly blended healthcare and retail together, and what that dynamic has meant for Walgreens. He shares some of the digital products and healthcare solutions his team has launched over the past year, as well as how the company is positioning itself as a healthcare resource for consumers.
Monti discusses how customer feedback influences solutions launched by Walgreens, the trends he's tracking to help his team focus on the pharmacy of the future, and why he believes the digitization of the healthcare industry is just beginning. Lastly, he shares how he foresees the role of the physical drugstore evolving as digital healthcare grows.
As the senior vice president of healthcare services for Walgreens Boots Alliance, Giovanni Monti leads a business connecting individuals to healthcare solutions and services as well as providers, both online and in local communities. With teams in the U.S. and the U.K., WBA Healthcare Services offers healthcare solutions via Walgreens Find Care® and Boots Health Hub, the digital health platforms in the U.S. and U.K., respectively, as well as via healthcare destinations across Walgreens and Boots.
Monti joined WBA as the director of corporate development and mergers and acquisitions in 2012, with previous experience in corporate development, M&A, and management consulting. He represents WBA on the boards of select U.S. healthcare companies and is a member of the board of the Health Division of the Consumer Technology Association and the advisory board of the Healthcare and Pharmaceutical Management Program at Columbia Business School. Monti holds a degree in economic and social sciences from Bocconi University, Milan, and both a Master of Business Administration from Columbia Business School and a Master of International Affairs from the School of International and Public Affairs, Columbia University, New York.