In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews David Roessler, director of payments, and Michael Habermann, director of fraud services at Radial, the leader in omnichannel e-commerce technologies and operations. Roessler and Habermann discuss how merchants can optimize their checkout experience from fraud and payment perspectives, why new buy now, pay later (BNPL) payment options appeal to customers, and how retailers can improve the implementation process.
Furthermore, Roessler and Habermann share their thoughts around the future of 3D Secure (3DS) payments, why it's important for merchants to be considering, and how retailers can strike the right balance between secure and seamless checkout. They discuss why u-commerce and a unified checkout experience is essential for retailers, as well as the pros and cons around utilizing multiple providers for payments processing and fraud protection. Lastly, Roessler and Habermann describe the benefits of adding a manual fraud review process vs. a pass and/or fail approach.