Analyzing the FedEx, UPS 2017 Holiday Surcharge Increases
August 8, 2017 at 10:06 am

Both FedEx and UPS have announced new, temporary holiday surcharges that will impact shipping costs for e-commerce businesses this holiday season. UPS In June, UPS announced a new peak season charge applicable during selected weeks in November and December 2017 for U.S. Residential, Large Packages and Packages Over Maximum Limits. The increase means that every…

The Value of Allocation Accuracy
January 9, 2017 at 10:06 am

It’s among the most frustrating parts of retailing: You built a strong assortment plan. Great product mix. Good margin. Customer response is better than you had hoped for. You're ready for an outstanding selling season. Yet the allocation process drops the ball. Too many large dresses in store A while the racks are empty in…

Managing Carrier Rate Uncertainty
November 11, 2016 at 11:52 am

Parcel carriers are increasing their rates again. Unfortunately, that’s not surprising to most of us in the e-commerce industry. Over the past few years, retailers have been forced to deal with near-annual rate increases from UPS, FedEx and USPS. However, even small rate increases can translate into thousands of dollars in additional expenses that jeopardize…

FedEx Announces 2017 General Rate Increase, Other Changes
September 20, 2016 at 12:04 pm

In a somewhat surprising move to industry analysts, FedEx has announced shipping rate and surcharge changes for 2017 that do not match those announced Sept. 1 by rival UPS. FedEx Express, FedEx Ground and FedEx Freight, subsidiaries of FedEx Corp., will increase shipping rates effective Jan. 2, 2017 as follows: FedEx Express will increase shipping…

How Fulfillment Can Turn Holiday Shoppers Into Loyal Customers
August 29, 2016 at 12:02 pm

With the holiday season fast approaching, it’s time to start thinking about your holiday strategy. A successful holiday shopping season doesn’t happen overnight. It takes time, planning and a strategy that allows you to deliver the same high-quality customer experiences that shoppers enjoy throughout the year. During November and December, many retailers enjoy a healthy…

5 Retail Trends to Follow Now
August 19, 2016 at 10:08 am

As consumers continue to seek convenience and instant gratification via mobile devices, retailers are challenged with thinking about new ways to generate customer interest and loyalty. To develop insights in these areas, Synchrony Financial recently tracked existing and emerging trends impacting both the retail and mobile payments space and published them in a new report. The report…

The End of Postage Discounting for Lower-Volume Shippers?
July 26, 2016 at 9:19 am

This is a guest post by Gordon Glazer, director of modal optimization and affiliate strategies at Shipware, a parcel audit and consulting firm. In the interest of full disclosure, Gordon recently took a small short position on Stamps.com after the two reports mentioned were published. Also, Shipware provides access to discounted postage pricing through one…