Top Retail Technology Tips of 2017
"It’s time to stop wringing our hands about jobs lost to automation and realize that all businesses can benefit from the technological advances of the last 50 years."
Parag Mamnani, Webgility, “E-Commerce in Trump’s America,” Total Retail Report, Jan. 12
"In the future, you’ll see Watson answering emails, phone calls, chats, and being able to, with high confidence, respond to those requests. This gives time back to our employees to do higher-class tasks. That will generate a better experience for our customers and, ultimately, lead to increased sales."
Faisal Masud, Staples, “How Staples Uses Watson Technology to Make Shopping Easier,” Total Retail Report, Jan. 18
"Inventing the retail experience for Generation Z isn’t nearly as important as committing to continuous learning about how each generation behaves relative to your brand and the technologies that are constantly shaping, disrupting and reshaping our world. Retailers must embrace technology, not for the coolest experience, but for things that offer sustainable acceleration."
David Baker, Cordial, “Kill Your Innovation Lab, Accelerate Everything,” Accelerate Retail blog, July 19