Large Retailers and Seasoned Specialty Players Highlight Customer Experience Index Winners

In conjunction with its 15th annual Mystery Shopping Study conducted in the fourth quarter of last year, the e-tailing group has released its Customer Experience Index results. This year’s list of retailers who scored 80 out 100 points range from the large retailers to several specialty merchants, long known for retailing excellence. Williams-Sonoma, Amazon.com, Toys”R”Us and Barnes & Noble are to be congratulated on their impressive back-to-back wins.

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