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"2023 Top 100 Omnichannel Retailers"

A ranking of 100 leading retailers' omnichannel proficiencies

A Ranking of 100 Leading Retailers' Omnichannel Proficiencies

Total Retail's highly anticipated seventh annual Top 100 Omnichannel Retailers report is here! In a world where consumers’ shopping journeys are non-linear, retailers need technology systems and processes in place that meet and exceed consumers’ lofty expectations. Therefore, the significance of a seamless omnichannel strategy cannot be overstated. This report reveals the ranking of 100 retailers based on their omnichannel capabilities across nine key criteria, including supply chain, inventory, customer care, among others.

In addition to the ranking, you'll gain competitive insights into:

• why in-store and curbside pickup of online orders has become an important fulfillment option;
• resources being invested to enable frictionless cross-channel product returns;
• ways retailers are leveraging loyalty programs to retain as many existing customers as possible;
• the technology systems retailers are prioritizing to boost their omnichannel operations; and
• much more!

Download this resource to measure your company's omnichannel strategy against its competition. Use the nine criteria to assess where your company thrives, where it needs improvement, and note areas with room for innovation.

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