In episode 245 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Paige McFarling, director of mission advancement at Ten Thousand Villages, a nonprofit fair trade organization that markets handcrafted products made by disadvantaged artisans from more than 120 artisan groups in more than 35 countries. Listen in as McFarling shares the brand's story and mission; details the nonprofit's nationwide network of brick-and-mortar stores, as well as its e-commerce and wholesale channels; and offers insights into how Ten Thousand Villages re-invests back into its artisan suppliers.

McFarling explains how the COVID-19 health crisis has affected Ten Thousand Villages, how the brand is helping its artisans around the world during the pandemic, and how several artisan groups have pivoted to making personal protective equipment (PPE) for their communities. McFarling discusses how other retailers can better support their product suppliers in this climate and why it's essential for brands to embrace social responsibility across the organization, not only for the health and wellness of workers, but for the growth of the organization in the future.

Paige McFarling is the director of mission advancement at Ten Thousand Villages. Prior to Ten Thousand Villages, McFarling led her own consulting company and held positions across the educational and music industries, including at the Lancaster Symphony Orchestra and the Linden Hall School for Girls. She holds a bachelor's degree in biology and a masters degree in environmental science and management.