In episode 314 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jonas Stillman, director of store systems at Office Depot, a leading provider of business services, products and digital workplace technology solutions. Stillman discusses his role at the company, how his responsibilities shifted over the last year-plus of the COVID-19 pandemic, and the changes he's seen in the needs of Office Depot's customers and store associates. He shares how his team leveraged an existing partnership with Zebra Technologies to quickly launch curbside pickup chainwide, and how Office Depot ensured store associate adoption of new technology and processes.
Stillman discusses how Office Depot is personalizing the customer experience while streamlining operations to drive costs savings, the impact that digital automation tools has had on the company's operational efficiency, and the business benefits the retailer has realized from its partnership with Zebra. He shares how Office Depot is preparing for the post-pandemic retail environment, considering long-term shifts in consumer behavior and expectations, and the company's continued focus on providing best-in-class omnichannel customer experience.
Jonas Stillman’s retail career spans over 20 years. His current role as director of retail systems and omnichannel programs at Office Depot places him in the center of an ever-changing retail technology environment. His team strives every day to provide store associates with best-in-class systems and procedures that enable the flawless execution of store operational functions as well as all end-to-end omnichannel execution within approximately 1,100 stores.