In today's social media age where one customer complaint can go viral in a matter of minutes, damaging a brand's reputation in the process, customer service has taken on even greater importance. In this podcast snippet from the Retail Marketing Virtual Conference & Expo, Dave Ratner, founder and CIO of Dave's Soda & Pet City, shares the No. 1 rule of customer service.
Love.com's CMO on Tapping Into the Conscious Shopping Trend
